Significant Online Outage Impacts Dozens Sites and Applications

An extensive online outage has affected numerous sites and apps around the world, with users reporting problems connecting to the web due to difficulties at Amazon’s web hosting service.

The disrupted platforms encompass Snapchat, the gaming platform Roblox, Signal, and Duolingo, as well as multiple Amazon-managed platforms including its main retail platform and the Ring doorbell doorbell company.

In the UK, Lloyds bank was impacted along with its affiliates Halifax and the Scottish bank, and also reports of problems reaching the HM Revenue and Customs online portal on the start of the week. Additionally in Britain, several Ring customers took to online platforms to complain their home gadgets were failing.

In the UK alone, reports of problems on individual applications totaled the tens of thousands for each platform.

Amazon reported that the issue started in the Atlantic coast of the United States at Amazon Web Services, a unit that supplies vital online backbone for many businesses, who utilize space on the company's servers. AWS is the biggest global online services platform.

Soon after the start of the day (PDT) in the America (8am BST), Amazon confirmed “elevated failure rates and delays” for the cloud services in a region on the Atlantic seaboard of the America. The ripple effect appeared to affect platforms around the world, with the Downdetector site reporting problems with the same sites in multiple continents.

The outage tracker Thousand Eyes, a service that reports on internet outages, additionally noted a rise in problems on Monday morning, including several cases situated in the state of Virginia, the location of Amazon’s US-East-1 region where the company stated the issues began.